At shopITOOH, we accept returns for damaged, defective, or incorrect products purchased through our website. To qualify for a return, items must be unused, with the boxes, packaging, stickers, and other marks still attached and in the same condition as when shipped.

The following items are not eligible for returns, unless damaged or defective:

• Made-to-order items
• Items purchased on sale
• Items that have been altered, worn, or used
• Items improperly handled by the customer
• Items returned because the customer changed their mind

Anything bought under a promo, bundle, or giveaway is also non-returnable.

To request a return or an exchange, email us at [email protected], and we'll get in touch with you on the next steps. Our team will investigate your claim within 3-5 business days. You can expect an update after 5 business days.

Please note that we reserve the right to inspect returned items and may refuse a refund or exchange if the item is not in its original condition or if the damage is due to customer misuse.

If you have any further questions or concerns, don't hesitate to reach out to our customer service team at [email protected]. We're here to ensure a smooth and satisfactory shopping experience.